He or she is the most important, if not the most indispensable staff member in any organisation or business. All secretaries/PA needs to have common sense, be organised, hard working, and should possess excellent skills in communication (written and verbal). She /he also needs to be forward thinking, offer solutions for challenges that may arise and easily handle “delicate” situations with gracefulness.
The Secretaries Prayer – Anonymous
Help me to be a good secretary and have the memory of an elephant, to be able to do six things at once, answer four telephones at the same time while typing out a letter that must go out today. And when that letter doesn’t get signed in time, give me the strength to keep going over the brink of hysteria. Never let me lose patience, even when the boss has me searching for hours for something that is later discovered in his desk.
Help me to understand and carry out all instructions without being given clear explanations. Let me always know where the boss is, even though he left without telling me where he was going. Help me keep a level head and my feet on the ground, so that my secretarial performance will be a proper reflection of the pioneer who made a place for me in the business world.
The following courses are designed around transferring the skills mentioned to assist participants in becoming efficient and professional PA’s.
Packaged for Success
Make 2012 the year of your personal and financial breakthrough. Are you prepared for the possibilities of abundance? Reignite and relocate your mindset in order to position yourself for the coming breakthrough in the economy, but your personal breakthrough must come first! This presentation will empower you with practical tips, strategies and tools on how to:
- create a remarkable impression with your visual brand
- design and live a meaningful personal brand
- be ahead of the pack and prepare yourself for this time of possibility
“There is a noticeable difference in how the staff present themselves. The benefits of this programme are twofold, one for the business and another for the staff; which creates a lasting impression. It was great working with you.” Nokuzola Klaas – FNB Head of Client Services – Global Transactional Services
First Impressions For Lasting Opinions
Learn how to make the best impressions possible through this dynamic presentation. Discover the power of first impressions and the key to designing an authentic personal brand that will yield the results you desire. Topics include investment dressing, the essentials of a polished professional, the five A’s of an ideal outfit, workplace warts – absolute no-no’s, and how to buy smart and look great on any budget, among others.
“It was a great pleasure working with Professional Impressions, their ability to meet our needs was astounding. The content was easy to relate to and had a lasting impression on our staff. We believe it was really a worthwhile investment.” Jean Labuschagne – Assurance Learning & Development – Ernst & Young
What you don’t know can destroy your career. Wherever you may be and whomever you meet during your business interactions, the correct business etiquette will accelerate your career opportunities and provide you with a one-way ticket to success. Learn why manners make a difference, office dos and don’ts and what your handshake says about you. Other topics covered in this presentation include cell-phone, email, and meal manners; business card etiquette; the fine art of small talk; mastering the first greeting; impressive introductions and office-party etiquette.
“The entire session has changed the way we conduct our business for the sake of those that we serve” Thabo Rakoloti – Chief Director – National Department of Social Development
The key to success is the ability to communicate effectively. This workshop will assist you in planning your communication, identifying its purpose, constructing a message, structuring your ideas logically and speaking your client’s language.
Effective Business Writing
Ensure your business writing is effective by learning to plan and strategise, write for your reader and get rid of pretentious corporate-speak and jargon. From the importance of layout to keeping your reader captivated, every business person will benefit from this course.
This individual or group training is aimed at improving the professionalism and efficiency of switchboard operators / receptionists / call centre staff / PAs and anyone else who needs to make a professional impression over the telephone.
Your Vibrant Voice
Marija Ruygrok conducts one-on-one voice training for both first- and second-language English speakers. The focus is on improving confidence, clarity, pronunciation, voice projection and expression to ensure your vocal brand makes the best impression on those around you.
We will provide you with the tools to structure and deliver informative and persuasive presentations that make a strong impact to your specific target market.
The Superwoman Syndrome
Designed for women who are feeling overwhelmed by the many pressures of life, this interactive and lively presentation conducted by Haydee Antezana will help you to discover how to simplify your life, get where you want to be, become less of a perfectionist, learn to take care of yourself and cope with daily stress. Recommended for any woman who has ever wished she had an extra pair of hands or more hours in the day!
“I’d like to take this opportunity to thank you for the course which came exactly at the right time for me. As you mentioned, nothing is coincidental but everything in our lives happen by design; if only we could recognise and utilise this as opportunities for growth and learning. Thank you for the grace, elegance and energy with which you presented the course.” Marlene Hendricks Liaison Underwriter: Cape Town Sanlam Personal Finance: Topaz & IT: New Business
“I love how enthusiastic and authentic the presentation was. It was memorable and insightful in more ways than one. God bless you, you are such an inspiration” – Noluthando
In this workshop, Haydee Antezana focuses on attitude and confidence. Learn how your self-talk can make or break you, establish a powerful new perspective on life, develop the habits of a confident person and boost your self-esteem as you learn the worth of an attitude of altitude.