He or she is the most important, if not the most indispensable staff member in your department. A secretary/PA needs to have common sense, be organised, hard working, and should possess excellent skills in communication (written and verbal). She /he also needs to be forward thinking, offer solutions for challenges that may arise, follow protocol and easily handle “delicate” situations with gracefulness.

The following courses are designed around transferring the skills mentioned to be an efficient and professional PA.
Ensure your PA’s skills are up to scratch by investing in the following workshops.

First Impressions For Lasting Opinions

Discover the power of first impressions and the key to designing an authentic personal brand that will yield the results you desire. Topics include investment dressing, the essentials of a polished professional, the five A’s of an ideal outfit, workplace warts – absolute no-no’s, and how to buy smart and look great on any budget, among others.

Power Etiquette
What you don’t know can destroy your career. Wherever you may be and whomever you meet during your business interactions, the correct business etiquette will accelerate your career opportunities and provide you with a one-way ticket to success. Learn why manners make a difference, office dos and don’ts and what your handshake says about you. Other topics covered in this presentation include cell-phone, email, and meal manners; business card etiquette; the fine art of small talk; mastering the first greeting; impressive introductions and office-party etiquette. Presented by Haydee Antezana.

Effective Business Writing
Ensure your business writing is effective by learning to plan and strategise, write for your reader and get rid of pretentious corporate-speak and jargon. From the importance of layout to keeping your reader captivated, every business person will benefit from this course. Conducted by Mariette Malherbe.

Time Management

This workshop will equip you to set “smart” goals, plan, prioritise, delegate and avoid procrastination. Presented by Mariette Malherbe.

Communication Excellence

The key to success is the ability to communicate effectively. This workshop will assist you in planning your communication, identifying its purpose, constructing a message, structuring your ideas logically and speaking your client’s language. Presented by Mariette Malherbe.

Telephone Skills

This training is aimed at improving the professionalism and efficiency of PAs to communicate over the telephone. Conducted by Marija Ruygrok.

English in the Workplace
A practical programme targeted at second-language English speakers, focusing on improving written and spoken English relevant in the workplace. Conducted by Marija Ruygrok.

The Superwoman Syndrome
Designed for women who are feeling overwhelmed by the many pressures of life, this interactive and lively presentation conducted by Haydee Antezana will help you to discover how to simplify your life, get where you want to be, become less of a perfectionist, learn to take care of yourself and cope with daily stress. Recommended for any woman who has ever wished she had an extra pair of hands or more hours in the day!

Phenomenal You

In this workshop, Haydee Antezana focuses on attitude and confidence. Learn how your self-talk can make or break you, establish a powerful new perspective on life, develop the habits of a confident person and boost your self-esteem as you learn the worth of an attitude of altitude.